Fresh Go Green Cleaning in San Jose, California

Here's what happened. When the cleaner arrived yesterday, he was more than an hour late for a four-hour window. I had called three times during the window to try to get an ETA, was promised call backs on each call, and received no calls back. During the third call, one of the cleaning partners lied to me that he had made three appointments with me and even claimed that he recorded the call (without my permission). This was false as we had made only one appointment. Although I was admittedly irate during the third call, I felt badly about it and apologized to the cleaner when he arrived. During the job, he claimed to be able to get rid of carpet stains with a special high-power "green" cleaner. When he finished, he told me that the carpet would dry in 12 hours. The carpet appeared fresh-looking and so I tipped him $20 for his efforts and to demonstrate my good faith. Now, it is twenty-three (23) hours later and the carpet is not dry. Furthermore, the stains have not been removed as promised. In addition, the carpet smells moldy and worse than before. Finally, the carpet feels rough as if some kind of juice had been spilled on it and dried on the surface. In addition to failing to do the job properly, the cleaner also scuffed up a few of my wall corners with heavy hoses and broke the foot lever on a trash can.